Help
FAQ
Looking for help? No Problem! We are always happy to help you with any questions relating to the gaming in the Play Fortuna Casino! Here are the answers to the most frequently asked questions from Players. Besides, do not forget to acquaint yourselves with the rules of all games in the Play Fortuna Casino.
In case this page / the information below does not provide you with the information of your interest, and you feel that you need additional assistance, please contact our 24/7 online chat support service.
Why should I register?
How to register an account?
Can I register more than once?
What should I do if I forgot my password?
Can I use one account in the "Free" game and in the "Real money" game?
What forms of payments and withdrawals do you offer?
How to make a deposit?
How to withdraw my winnings?
To withdraw money from the Play Fortuna Casino, just Login to your account and click on "Withdraw". You will see a list of the different payment systems, with which you can withdraw your winnings. At present time you can take advantage through the following methods: credit cards VISA / Mastercard, WebMoney, Yandex, mobile phone, Qiwi, Moneta.ru website, Wallet, Skrill. When withdrawing money our audit department will check to see whether all the bonus wagering requirements were cleared.
The processing of your withdrawal requests now takes from 30 minutes to 8 hours. The terms specified do not include the cases when a player must verify the information he /she provided the Play Fortune Casino with. In this case payment period starts not from the date of application, but from the moment of successful player’s documents check.
Pay attention! According to the Casino rules all withdrawals are carried out to the same payment system it was deposited with (except SMS-deposit) if the Play Fortuna Casino does not offer another option.
How can I close / block my account?
What should I do in the event of a system failure?
What is the confirmation procedure of players personal data and what documents are required to validate the data?
Remember, we are here for you! If you need any help during the game or you have any suggestions about it, we are always happy to serve you. Contact our 24/7 online chat support service. We are always happy to chat with you!