Confirmation of player's personal data can be of several types:

  • 1. Checking payment data.

    First of all, checking payment data is always linked to a desire of protecting your requested withdrawal funds from malicious hands, as well as help to avoid situations in which money are gone or gone into the wrong hands. In some cases we may ask for a copy of the passport with a copy of the card or other documents that proves your ownership of payment details.

  • 2. Confirmation of player's identity.

    Secondly, most frequent verification of personal data is confirmation of your identity. It is also linked to the security of payments and prevents the possibility that someone else could steal your money or prize. At the same time, this procedure is designed to verify compliance with the rules of the online casino.

For example, it's not allowed to create a duplicate accounts in our casino. In most cases, for the verification procedure is enough to send to the online casino scanned documents - passport, driving license or other document (eg: ID card, only for residents of countries that do not use the passport) confirming your identity. If the player forgot the name when he was registering a game account, then we may ask for additional photos with details of passport at face level (on the photo must be clearly visible face of the player, and information in the data sheet: photo, name, date of birth and signature). If the name on the card and player's profile differs due to its change (eg marriage), we ask to additionally submit a certificate of name change.

Casino administration reserves the right to request additional information to verify identity. This is a one time procedure and is designed to ensure the security of payments, as well as to identify you as the owner of the account in the payment system. Casino guarantees full confidentiality of the data provided.

Example copies of your passport, which meet the requirements of finance department, to confirm personal data:

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Examples of document copies that do not match requirements of the finance department:

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Let us examine closely the situation requiring additional security measures:

When making first deposit with credit card, player's game account temporarily beind blocked until we identify the person who has made the payment. In fact this is a voice communication with a casino employee. Player's game account can be blocked again only in case he/she uses a new payment card that is not listed on our project. In such case, we are requesting an additional documents to confirm your identity and payment data in order to verify ownership of the payment card, which was used in the casino. To do this, we request the following documents (let's look at a few situations):

  • Credit card belongs to the owner of game account and it is personal (the front side of the card contains the name of its owner).
    In this case, you must provide:
    - A scanned copy (or photo) of the front of the credit card;
    - A scanned copy (or photo) of your passport or driver's license, that contain your photo, name, date of birth and signature (if you wish, you can close the series and number of passport - other records should be open).
  • Credit card belongs to the owner of game account but is unregistered (the front side of the card lacks the name of its owner).
    In this case, you must provide:
    - A scanned copy (or photo) of the front of the credit card;
    - A scanned copy (or photo) of your passport or driver's license, that contain your photo, name, date of birth and signature (if you wish, you can close the series and number of passport - other records should be open).
    - A scanned copy (or photo) of the consent form, an example of which is sent to you by mail, also and you can obtain it in our 24/7 support chat.
  • Credit card does not belong to the owner of game account.
    In this case, you must provide:
    - A scanned copy (or photo) of the front of the credit card;
    - A scanned copy (or photo) of your passport or driver's license, that contain your photo, name, date of birth and signature (if you wish, you can close the series and number of passport - other records should be open).
    - A scanned copy (or photo) of the Credit card holder's passport or driver's license, that contain your photo, name, date of birth and signature (if you wish, you can close the series and number of passport - other records should be open).
    - A scanned copy (or photo) of consent form, which is sent to you by email and is filled by the cardholder.
  • Using a virtual card.
    In this case it is necessary to provide:
    - A screenshot from the Personal Cabinet of the service in which you have received this card; on a screenshot should be visible card number, expiration date and name of the the person to whom it was issued;
    - A scanned copy (or photo) of your passport or driver's license, that contain your photo, name, date of birth and signature (if you wish, you can close the series and number of passport - other records should be open).
    - A scanned copy (or photo) of consent form, which is sent to you by email and is filled by the cardholder.

When using multiple cards, we ask you to provide a scanned (or foto) copy of all the cards, which were used to replenish the casino account balance. At the time of withdrawal to any electronic payment system, it is also required to pass the inspection of billing information and to verify the identity of the player. This procedure is performed at the request of the financial department.

Timeframe for the document copies provided (from the date all document copies have been provided):
- 7-10 working days, if a player made ​​a deposit via sms;
- 24 hours in all other cases.